Effective Date: 07 May 2026
Business Name: Cell Lift Elixir
Location: Perth, Western Australia, Australia
Website: www.cell-lift.com.au
Email: support@cell-lift.com.au

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1. Acceptance of Terms

By accessing, browsing, or purchasing from www.cell-lift.com.au (“Website”), you agree to be legally bound by these Terms & Conditions (“Terms”).

If you do not agree with these Terms, you must not use this Website.

These Terms apply to all users of the Website, including customers, browsers, vendors, and content contributors.

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2. Eligibility to Use This Website

By using this Website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian

• All information you provide is accurate and current

• You are legally capable of entering into binding agreements

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

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3. Cosmetic Product Disclaimer

Cell Lift products are cosmetic skincare products only.

Our products:

• Are not medical products

• Are not intended to diagnose, treat, cure, or prevent disease or medical conditions

• Have not been represented as medical treatments unless expressly stated

Results vary between individuals.

We make no guarantees regarding:

• Skin outcomes

• Appearance improvements

• Compatibility with all skin types

• Specific cosmetic results

Individual factors such as allergies, medications, hormones, sensitivities, lifestyle, environmental conditions, and pre-existing skin conditions may affect results.

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4. Patch Testing and User Responsibility

You acknowledge and agree that:

• Skincare products may cause irritation, allergic reactions, breakouts, or sensitivities

• You are solely responsible for conducting a patch test before full application

• You use our products entirely at your own risk

Cell Lift is not liable for:

• Allergic reactions

• Skin sensitivities

• Irritation

• Misuse of products

• Failure to follow instructions

• Use alongside incompatible products or treatments

If irritation occurs, discontinue use immediately and seek professional medical advice if necessary.

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5. Health and Medical Disclaimer

Information provided on this Website, social media, emails, packaging, advertisements, or by customer service representatives:

• Is for general informational purposes only

• Does not constitute medical advice

• Should not replace professional medical or dermatological advice

You should consult a qualified healthcare professional regarding any medical or skin-related concerns.

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6. Orders and Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse any order

• Cancel transactions

• Limit quantities purchased

• Restrict sales by region or customer

• Decline suspicious or fraudulent transactions

An order confirmation email does not guarantee acceptance of your order.

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7. Pricing and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

• Change pricing at any time

• Correct pricing errors

• Cancel orders arising from incorrect pricing

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Payments are securely processed through third party providers.

We do not store complete credit card details.

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8. Fraud Prevention

We reserve the right to:

• Verify payment information

• Request identity confirmation

• Hold or cancel suspicious transactions

Orders suspected of fraud, unauthorised activity, reselling, abuse, or chargeback manipulation may be cancelled without notice.

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9. Shipping and Delivery

Delivery estimates are provided as guides only and are not guaranteed.

We are not responsible for delays caused by:

• Courier providers

• Customs clearance

• Weather events

• Public holidays

• Supply chain disruptions

• Incorrect customer information

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Risk in goods passes to you upon delivery.

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10. Lost, Delayed or Stolen Deliveries

Once an order is marked as delivered by the courier, responsibility transfers to the customer.

Cell Lift is not liable for:

• Stolen parcels

• Lost deliveries after confirmed delivery

• Incorrect addresses supplied by customers

• Failed delivery attempts

We may assist with investigations but are not obligated to replace or refund affected orders.

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11. Returns, Refunds and Exchanges

Please refer to our Delivery & Returns Policy.

For hygiene and safety reasons, we may refuse returns on opened or used skincare products unless required under Australian Consumer Law.

Refunds are assessed on a case-by-case basis.

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We reserve the right to:

• Decline refund requests that breach policy

• Refuse returns showing signs of misuse or excessive use

• Request photographic evidence before approving claims

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12. Australian Consumer Law

Nothing in these Terms excludes rights available under the Australian Consumer Law.

Where legally permitted, our liability is limited to:

• Replacement of the product

• Repair of the product

• Refund of the purchase amount

at our discretion.

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13. Subscription Services (Future Use)

If subscription services are introduced in future:

• Billing cycles and cancellation terms will apply

• Customers authorise recurring charges until cancellation

• We reserve the right to amend subscription pricing with notice

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14. Promotions, Discounts and Gift Cards

Promotions:

• Cannot be combined unless stated

• May be withdrawn at any time

• Are subject to availability

Discount codes:

• Have no cash value

• Cannot be retrospectively applied

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Gift cards are non-refundable unless required by law.

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15. Reviews, Testimonials and User Content

By submitting reviews, testimonials, images, videos, or tagged social content, you grant Cell Lift a royalty-free, worldwide, perpetual licence to use, reproduce, publish, and display that content for marketing and promotional purposes.

We reserve the right to remove content deemed inappropriate, misleading, defamatory, or offensive.

16. Influencer and Affiliate Disclaimer

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Any influencer, affiliate, ambassador, or customer testimonials represent personal experiences only.

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Results shown or discussed:

• Are not guaranteed

• May not reflect the experience of all users

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17. Intellectual Property

All Website content, including:

• Logos

• Branding

• Product names

• Graphics

• Videos

• Copywriting

• Product descriptions

is owned by Cell Lift and protected under intellectual property laws.

You may not:

• Reproduce

• Republish

• Modify

• Commercially exploit

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any material without written permission.

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18. Website Availability

We do not guarantee uninterrupted or error-free access to the Website.

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We reserve the right to:

• Modify or discontinue the Website

• Suspend access

• Remove products or content without notice.

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19. Limitation of Liability

To the maximum extent permitted by law:

Cell Lift excludes all liability for:

• Indirect loss

• Consequential loss

• Loss of profits

• Data loss

• Business interruption

• Emotional distress

• Reputational damage 

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arising from:

• Website use

• Product use

• Delays

• Third-party systems

• Unauthorised access

• Security breaches outside our control

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Your use of this Website and our products is entirely at your own risk.

Our maximum liability is limited to the amount paid for the relevant product.

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20. Indemnity

You agree to indemnify and hold harmless Cell Lift, its directors, staff, contractors, affiliates, and partners against any claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of the Website or products

• Breach of these Terms

• Violation of any law or third-party rights

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21. Privacy

Your use of this Website is also governed by our Privacy Policy.

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22. Third Party Services

This Website may use third-party services, including:

• Wix

• Stripe

• Payment processors

• Courier providers

• Analytics tools

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We are not responsible for:

• Third-party outages

• Security incidents

• Errors

• Service interruptions

• Privacy practices

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23. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including:

• Natural disasters

• Pandemic events

• Government restrictions

• Internet outages

• Industrial disputes

• Supply chain failures

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24. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

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25. Changes to These Terms

We may amend these Terms at any time without prior notice.

Updated Terms take effect immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Terms.

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26. Contact Information

Cell Lift
Perth, Western Australia
Email: support@cell-lift.com.au
Website: www.cell-lift.com.au