Effective Date: 07 May 2026
Business Name: Cell Lift Elixir
Location: Perth, Western Australia, Australia
Website: www.cell-lift.com.au
Email: support@cell-lift.com.au

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1. Who We Are

Cell Lift (“we”, “us”, “our”) is a skincare business based in Perth, Western Australia.

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use and protect it.

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We follow Australian privacy laws under the Privacy Act 1988 and, where applicable, the General Data Protection Regulation.

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2. What Information We Collect

We only collect information that we need to run our business properly.

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This may include:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase details

• Payment confirmation details (not full card numbers)

• Messages or enquiries you send us

• Website usage data such as IP address and device type

• Marketing preferences

 

We do not intentionally collect sensitive health or medical information.

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3. How We Collect Your Information

We collect your information when you:

• Place an order

• Enter your details at checkout

• Contact us via email or forms

• Subscribe to emails

• Browse our website (through cookies and analytics tools)

 

4. Why We Collect Your Information

We use your information to:

• Process and deliver your order

• Communicate with you about your purchase

• Provide customer support

• Manage returns and refunds

• Improve our website and products

• Send updates or offers (only if you opt in)

• Prevent fraud or misuse

• Meet legal and tax requirements

 

We do not sell your personal information.

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5. Payments

Payments on our website are handled by secure third-party providers (such as Stripe or similar services).

We do not store full credit card details.

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These providers operate under their own privacy and security policies, and we recommend reviewing them if needed.

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6. Third Parties We Work With

To run our business, we share limited information with trusted providers, including:

• Website hosting platforms (such as Wix)

• Payment processors

• Delivery and courier services

• Email marketing platforms

• Analytics tools

 

We only share what is necessary for them to perform their service.

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7. International Data Transfers

Some of the systems we use may store or process data outside Australia.

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If you are located in Europe or the UK, your data may be transferred internationally. We take reasonable steps to ensure it is handled securely, but laws in other countries may differ from Australian law.

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By using our website, you agree to this.

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8. Cookies and Tracking

We use cookies to:

• Make the website work properly

• Understand how visitors use our site

• Improve your experience

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You can turn off cookies in your browser settings, but some parts of the site may not work as intended.

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9. Marketing Communications

We will only send you marketing emails if you choose to receive them.

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You can unsubscribe at any time by:

• Clicking “unsubscribe” in an email

• Contacting us directly

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10. How We Store and Protect Your Information

We take reasonable steps to keep your information secure, including using trusted platforms and secure systems.

However, it is important to understand:

• No online system is completely secure

• We cannot guarantee absolute security

• You provide information at your own risk

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11. Data Retention

We keep your information only as long as needed to:

• Complete your orders

• Meet legal requirements

• Resolve disputes

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After that, your data is securely deleted or anonymised.

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12. Your Rights

You have the right to:

• Access the information we hold about you

• Ask us to correct your information

• Request deletion of your data

• Opt out of marketing at any time

 

If you are in Europe or the UK, you may also have additional rights under the GDPR, including data portability and restricting processing.

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To request anything, email: support@cell-lift.com.au

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13. Skincare and Health Disclaimer

We do not collect or rely on medical or health data.

Any information you provide is used for customer service purposes only and not for medical advice, diagnosis, or treatment.

Our products are cosmetic in nature. If you have sensitive skin or medical concerns, you should seek advice from a qualified professional.

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14. Data Breaches

If a data breach occurs that may affect your personal information, we will take reasonable steps to investigate and respond in line with our legal obligations.

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However, we are not liable for breaches caused by third-party systems or events outside our control.

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15. Limitation of Liability

To the extent permitted by law:

• We are not responsible for third-party platforms (such as payment providers or hosting services)

• We are not liable for unauthorised access beyond our reasonable control

• Your use of our website is at your own risk

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Nothing in this policy overrides your rights under Australian Consumer Law.

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16. Complaints

If you have a concern about your privacy, please contact us first.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

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17. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website.

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18. Contact Us

Cell Lift
Perth, Western Australia
Email: support@cell-lift.com.au
Website: www.cell-lift.com.au